Patient Information for Brightwater Residents
Opening Hours - Brightwater Medical Centre
Monday to Friday 8.30am – 5.00pm - SAME DAY BOOKINGS AVAILABLE
Saturday, Sunday and Public Holidays CLOSED
For AFTER HOURS emergencies weekdays from 5pm - 8am, 10am Saturday - 8am Monday, please call National Home Doctor Service at 13 7425. For emergency service outside these hours please call 000 or report directly to your nearest hospital.
Click HERE to view and download our NEW PATIENT FORM. Save time by completing and bringing along when you come for your first appointment.
Our friendly staff will be able to assist you when making your appointments.
Dr. Peter Krigovsky
Dr. Liz Smith
Dr. Trish Smart
Dr. Toby Catlin
Dr. Dana Alexandrescu
Dr. David Wilke
Shop 9B Brightwater Shopping Centre
Contact Brightwater Medical Centre
Brightwater, Mountain Creek, Queensland, 4557
07 5493 2888
07 5335 1658
Shop 9B Brightwater Shopping Centre
Our practice is committed to preventive care. We offer a reminder system for pap smears, immunisations, blood test and other preventative health services appropriate to your care. If you do not wish to be part of this system, please advise our reception staff.
We prefer to discuss your condition with you before referring to a specialist. If you have previously seen a particular specialist for a continuing problem and need a repeat referral, please advise our receptionist.
We ask where possible that you try to obtain your scripts during consultation. If you need repeat scripts we ask that you make an appointment to see one of the doctors, where the medical condition for which the scripts are written can be checked. If you have been seen recently and you require a repeat script, the doctor may write it for you at a cost of $10.00.
Test results require an appointment with the doctor. Your doctor will ask you to return for the results of a test rather than telephone. On some occasions your doctor may feel it is suitable to give the result over the phone. In this case the doctor will ask the patient to ring for the result.
Your doctor is available by telephone. However, calls to the doctor can sometimes inconvenience patients while in consultation. In some cases, the receptionist may be able to assist you. If your call is urgent you will be put through to the doctor. Messages may be left for the attention of the doctor, and will be returned as soon as possible.
Please note that we are a mixed billing practice, bulk billing only children under 16 yrs and concession card holders (pensioners, seniors and health care card holders). Please refer to our summary of fees displayed at reception. Veterans Affairs patients are billed directly to the Dept of Veterans Affairs.
Services Provided by Brightwater Medical Centre in Mountain Creek:
- Healthy Heart Checks
- Diabetes Clinics
- Osteoporosis Clinics
- Asthma Management
- Health checks
- Women’s Health
- Men’s Health
- Children’s Health
- Cryosurgery (freezing of small skin lesions)
- Minor surgical procedures
- Mole checks and skin cancer checks
- Travel medicine
If you are unable to attend your appointment please contact the practice at least four hours before the appointed time, so that we may re-book the appointment and make another appointment for you.
Translation Services Avaiiable
National Relay Service (NRS) for patients who are deaf – 131 450
Translation and Interpreter Service (TIS) for patients who speak languages other than English 133 677. Please refer to our posters in the waiting area.
For after hours assistance please ring National Home Doctor Service at 137425 for home visits. For urgent medical attention please call 000 or go to your closest hospital emergency facility.
We run by an appointment system to minimise your waiting time – urgent cases are seen on the day. A routine appointment is 10 – 15 minutes. Due to unforeseen circumstances, such as an emergency, sometimes delays can occur. Your patience would be appreciated if this should happen before your appointment. If you require a longer appointment please advise the receptionist when booking your appointment. We ask patients to arrive on time for their appointment so others are not inconvenienced.
Home visits can be made if you live within the local area and are too sick to come to the practice. A home visit can be arranged at a convenient time, usually during the doctor’s lunch break or at the end of their session. It is best to ring early in the day if a home visit is required.
This practice invites patients to complete a patient survey on their views of the practice and how it could be improved. These surveys are completely confidential and will help us to improve our services.
We take your concerns seriously. Please feel free to talk to your doctor, our receptionist, our practice manager or managing director Kathryn Davis 0413 209 486 about any concerns you have with our services. We believe that problems are best dealt with in the practice. However if you feel there is a matter you wish to take up outside the practice, you can contact the Office of the Health Ombudsman PO Box 13281, George Street, Brisbane Qld 4003 P: 133 646 | E: firstname.lastname@example.org
Managing your Personal Health Information
Your medical record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff. (For further information on your privacy) please refer to our Patient Privacy Brochure in our waiting room.
Medical Practice Management System
Alive & Kicking has developed and distributes the popular knowNOW! practice management intranet system. Now used by medical practices across Australia, this tool allows us to maximize our efficiency of operation, comply with accreditation requirements, and ultimately provide the best possible service to our patients. Click here for more information on KnowNOW!
Alive & Kicking Medical Practices Pty Ltd
Family Owned. Locally Owned.
Brightwater Shopping Centre
Attenuata Drive & Brightwater Boulevard
Mountain Creek, Qld 4557
Tel (07) 5493 2888
Fax (07) 5335 1658